Job Description
Immediate Opening! Join our dynamic team in Las Vegas today! InnovateTech Solutions is urgently hiring a Tech Support Specialist to deliver exceptional customer service and technical expertise. This is a rare opportunity to make an immediate impact in a fast-paced environment with competitive benefits and career growth. Don't miss your chance to join our winning team!
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues across 500+ users
- Manage ticket systems with SLA adherence and resolution times under 4 hours
- Deploy and configure Windows 10/11 endpoints and enterprise applications
- Document SOPs and knowledge base articles for continuous improvement
- Collaborate with cross-functional teams on infrastructure projects
- Monitor network health using SolarWinds and alert management systems
- Conduct user training sessions for new technology rollouts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications (required)
- Expert proficiency in Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for Microsoft 365 and cloud services
- Experience with ServiceNow or Jira ticketing systems
- CCNA or equivalent networking knowledge preferred
- Ability to work flexible shifts including nights/weekends