Job Description
Are you looking for weekly pay jobs in San Antonio, TX that offer immediate opportunities? San Antonio TechConnect is seeking a detail-oriented Customer Service & Technical Support Representative to join our rapidly growing team. We pride ourselves on our employee-first culture, ensuring that our staff gets paid on time, every week.
Our direct-to-payroll model means you can focus on your work without the delay of waiting for a paycheck. If you have a passion for technology and helping others, apply today and start earning this week!
Why Join Us?
- Weekly Payroll: Get paid every Friday with our direct deposit system.
- Immediate Start: Onboarding happens within 48 hours of approval.
- Modern Environment: Work in a state-of-the-art facility in the heart of San Antonio.
Responsibilities
- Resolve Technical Inquiries: Assist clients via phone, email, and chat with troubleshooting hardware and software issues.
- Customer Engagement: Provide exceptional service to maintain high customer satisfaction scores and retention rates.
- Documentation: Accurately log support tickets, customer feedback, and technical resolutions into our CRM database.
- System Updates: Inform customers of new software features and service updates effectively.
- Issue Escalation: Identify complex technical problems that require senior support and route them appropriately.
- Compliance: Adhere to all company policies, data security protocols, and quality assurance standards.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: 1+ years of experience in customer support or technical helpdesk roles is preferred.
- Availability: Must be available to work full-time hours, including weekends if necessary.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Literacy: Proficient in Microsoft Office Suite and ability to learn proprietary software quickly.
- Reliability: Proven track record of punctuality and ability to start immediately.