Job Description
Immediate Opening: Urgent Hiring for Part-Time Support Specialist!
Join the dynamic team at Horizon Systems Inc. in Oakland. We are currently seeking a reliable and friendly Part-Time Customer Support Specialist to join our growing workforce. This is a fantastic opportunity for individuals looking for flexible hours while making a tangible impact on our customer experience.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier service.
Responsibilities
- Manage a high volume of inbound inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Document all customer interactions and technical issues accurately in our CRM system.
- Collaborate closely with the technical and sales teams to escalate complex problems and provide updates.
- Assist in training new support staff and sharing best practices for customer engagement.
- Maintain a positive and professional demeanor while troubleshooting customer concerns.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related administrative role is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings or weekends, as needed.