Job Description
Are you looking for a stable, rewarding career with immediate start opportunities?
Prime Logistics & Support is currently hiring Night Shift Customer Support Specialists in Colorado Springs, CO. If you are a problem-solver who thrives in a results-driven environment, we want to meet you.
We offer a competitive hourly rate, comprehensive benefits, and a culture that values work-life balance. Join a team that is expanding rapidly and looking for dedicated individuals to join our night operations.
Responsibilities
- Resolve Customer Inquiries: Provide top-tier technical support and troubleshooting assistance to clients via phone and email during the night shift.
- System Monitoring: Continuously monitor ticket queues and system performance to ensure rapid response times and minimal downtime.
- Documentation: Accurately log all interactions, solutions, and technical issues into our CRM database for future reference.
- Collaboration: Communicate effectively with day-shift teams to relay critical information and unresolved escalations.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance overall operational efficiency.
- Security Compliance: Adhere to all company security protocols and data privacy standards while handling sensitive client information.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: Minimum 1-2 years of experience in customer support, technical support, or a related field.
- Availability: Must be available to work night shifts, weekends, and holidays as required.
- Skills: Strong troubleshooting skills and a solid understanding of basic computer hardware and software.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Tools: Proficiency with ticketing systems (e.g., Zendesk, Jira) and Microsoft Office Suite.