Job Description
Immediate opening for part-time Customer Service Specialist in Wichita! Join our dynamic team at SwiftServe Solutions and deliver exceptional experiences to our growing client base. This urgent role offers flexible hours and competitive compensation, perfect for students or professionals seeking supplemental income. Apply today to start your career journey with us!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries via phone, email, and chat within SLAs
- Update and maintain accurate customer records in CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Available to work evenings/weekends (20-25 hours/week)
- Positive attitude and problem-solving mindset