Job Description
We are urgently hiring for a dedicated Part-Time Technical Associate in Cleveland, OH. Join a high-growth team where your skills will make a direct impact on our client success and operational efficiency.
This is an excellent opportunity for individuals seeking flexible work schedules while gaining valuable experience in a premium tech environment.
Responsibilities
- Provide Tier 1 Support: Assist customers with hardware and software troubleshooting via phone and email.
- Manage Customer Data: Maintain accurate and up-to-date records in our CRM database.
- Analyze System Performance: Monitor technical systems and report anomalies to senior engineers.
- Collaborate Internally: Work closely with the product team to refine user workflows.
- Create Documentation: Write clear and concise technical guides for our knowledge base.
Qualifications
- Education: High School Diploma or GED required; Associate degree preferred.
- Experience: 1+ years of experience in customer service or technical support.
- Technical Skills: Proficiency in Microsoft Office Suite and basic operating systems.
- Communication: Strong verbal and written communication skills.
- Availability: Must be available for 20-25 hours per week, including some evenings.