Job Description
Are you looking for an urgent opportunity to join a dynamic team in the heart of Portland? We are currently seeking a highly motivated Part-Time Customer Support Specialist to provide exceptional service to our valued clients. This role offers flexible hours and the chance to make a real impact immediately.
As a key member of our support team, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and empathy. We value professionalism, problem-solving skills, and a proactive attitude.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues while maintaining a positive and professional demeanor.
- Update and maintain accurate records of customer interactions in our CRM system.
- Collaborate with the technical and sales teams to escalate issues and ensure timely resolution.
- Meet daily and weekly performance metrics and KPIs.
- Assist in training new part-time staff members as required.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred but not required for immediate hire.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Flexibility to work evenings and weekends as needed.