Job Description
Are you a high-energy professional ready to make an impact? Houston Logistics Group is currently seeking a dedicated Night Shift Customer Support Specialist to join our elite team in Houston, TX. We offer immediate start dates for the right candidates.
As a key member of our operations, you will be the voice of our brand during our critical evening hours. We pride ourselves on providing world-class service and are looking for individuals who thrive in a fast-paced, night-time environment.
Why Join Us?
- Immediate Start: Positions available to start this week.
- Night Shift Premium: Competitive hourly rate plus shift differential.
- Modern Facilities: State-of-the-art office in the heart of Houston.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with professionalism and speed.
- Resolve complex customer issues via phone, email, and chat support during night hours.
- Utilize CRM software to document interactions and update customer accounts accurately.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Provide feedback to management regarding common customer concerns and system improvements.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Must be available to work night shifts, including weekends and holidays.
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently with minimal supervision in a quiet environment.