Job Description
Are you looking for urgent hiring jobs in Wichita, KS? Join our high-growth team as a Part-Time Customer Support Specialist. We are seeking dedicated professionals to deliver exceptional service and technical assistance.
This role offers a fantastic opportunity to work in a dynamic environment with flexible scheduling.
Responsibilities
- Resolve customer inquiries regarding technical products and services efficiently.
- Diagnose and troubleshoot software or hardware issues remotely.
- Communicate complex technical solutions in clear, non-technical language.
- Document all interactions and resolutions accurately in the CRM system.
- Elevate unresolved issues to the senior technical team for escalation.
- Meet daily performance targets and quality assurance metrics.
- Maintain a professional and empathetic demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable high-speed internet connection is mandatory.