Job Description
Are you looking for a rewarding career with a schedule that works for you? San Antonio Logistics & Support is currently hiring Weekend Customer Service Associates to join our expanding team. We value our employees and offer a dynamic environment where you can make a real impact.
Enjoy the stability of full-time work with the flexibility of a weekend-only schedule. Perfect for those balancing studies, side hustles, or simply preferring a quieter work environment without the weekday rush. We provide comprehensive training, competitive benefits, and a supportive culture that puts our team first.
Responsibilities
- Provide exceptional customer support and technical assistance to clients during peak weekend hours.
- Process inbound inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the operations team to identify trends and improve service protocols.
- Resolve customer complaints and escalations efficiently while maintaining a professional demeanor.
- Assist in the onboarding and training of new weekend staff members.
- Ensure the customer service area is organized, clean, and fully stocked with necessary materials.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Previous customer service or administrative experience is a plus but not required.
- Must be available to work Friday, Saturday, and Sunday shifts.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Strong verbal communication skills and a professional phone manner.
- Ability to multi-task effectively in a fast-paced environment.
- Reliable transportation and valid ID for background check.