Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Logistics Solutions is seeking a dedicated Weekend Customer Support Specialist to join our high-performing team in Houston, TX. We offer immediate openings for our Saturday and Sunday shifts, providing you with the work-life balance you deserve while earning a competitive income.
In this role, you will be the first point of contact for our valued clients, ensuring their logistics needs are met with speed and accuracy. If you thrive in a fast-paced environment and want to make an immediate impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend hours.
- Process orders, track shipments, and update customer status in the CRM system.
- Collaborate with the operations team to troubleshoot delivery issues and coordinate solutions.
- Maintain accurate records of customer interactions and transactions.
- Proactively identify opportunities to improve customer satisfaction scores.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or logistics support is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Must be available to work Saturdays and Sundays.
- Ability to work independently and manage time effectively.