Job Description
Are you looking for an urgent opportunity in Baltimore, MD? Baltimore Tech Services is currently seeking motivated individuals to join our growing team as Part-Time Customer Support Associates.
We are holding an immediate hiring drive to expand our support team. This is a fantastic opportunity to gain valuable experience in a fast-paced corporate environment with flexible scheduling.
Why You Should Apply:
- Immediate Start: Selected candidates can begin within 48 hours.
- Flexible Hours: Work part-time shifts that fit your lifestyle.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Professional Growth: Clear pathways for career advancement.
We are committed to excellence and are looking for individuals who thrive in a collaborative team setting.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a high satisfaction rate.
- Enter and maintain accurate customer data in our CRM systems.
- Process service requests, returns, and exchanges accurately.
- Collaborate with the team to identify trends and improve support processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a strong plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment and handle high call volumes.
- Must be available for part-time shifts, including evenings or weekends.