Job Description
Join our dynamic team at NexCare Solutions and make an immediate impact! We're urgently seeking motivated Part-Time Customer Specialists to deliver exceptional service to our growing client base in Raleigh. This flexible role offers competitive pay, comprehensive training, and the opportunity to develop valuable skills in a fast-paced environment. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-25 hours/week)