Job Description
Join our dynamic team at Nexus Solutions in Charlotte, NC! We're urgently seeking passionate individuals for part-time Customer Service Specialist roles. This position offers flexible scheduling, competitive compensation, and immediate start dates. Perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with growth opportunities and comprehensive training.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Reliable transportation to our Charlotte office
- Flexible availability including evenings/weekends