Job Description
Immediate Opening for Part-Time Customer Service Specialist in Charlotte, NC! Join our dynamic team at Apex Solutions Group where we're committed to delivering exceptional experiences. This urgent opportunity offers flexible hours and competitive compensation for motivated individuals ready to make an impact.
We're seeking detail-oriented professionals to handle inbound customer inquiries, resolve issues with empathy and efficiency, and maintain accurate records. Perfect for students, career changers, or those seeking supplemental income with a reputable company.
Why Apply? • Competitive hourly pay • Flexible scheduling • Paid training • Career advancement opportunities • Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues promptly
- Update customer records accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Document all interactions following company protocols
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work evenings/weekends (flexible schedule required)
- Positive attitude and resilience in fast-paced environments
- Valid North Carolina driver's license (if field visits needed)