Job Description
Join our award-winning NYC team immediately! Nexus Solutions Inc. is seeking a dynamic Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced downtown office. This urgent opening offers flexible scheduling and the opportunity to work with industry leaders while advancing your career in customer experience management.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Modern Manhattan office with subway access
• Immediate start date – no waiting periods
• Comprehensive training provided
• Growth opportunities to full-time roles
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Manage CRM system to document interactions and track resolution metrics
- Collaborate with cross-functional teams to escalate complex issues
- Process orders, returns, and service requests with accuracy
- Identify upsell opportunities and contribute to revenue growth
- Adhere to SLAs and maintain 99% attendance record
- Participate in weekly team performance reviews
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced settings
- Available for 25-30 hours/week (flexible scheduling possible)
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States immediately
- College degree preferred or equivalent professional experience