Job Description
Join our dynamic team at Nexus Solutions Inc. in Charlotte, NC for an urgent part-time opportunity! We're seeking a highly motivated Customer Service Specialist to deliver exceptional experiences while supporting our rapid growth. This role offers flexible scheduling, competitive pay, and immediate start date. Perfect for students, career changers, or professionals seeking supplemental income. Apply today and become part of an innovative company where your voice matters!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with sales team to identify upsell opportunities
- Document interactions and maintain accurate customer records
- Support weekend shifts (Saturdays 10AM-4PM)
- Contribute to process improvement initiatives
- Train on new product launches quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional written and verbal communication
- Ability to work independently with minimal supervision
- Available for 20-25 hours/week including weekends
- Valid North Carolina work authorization
- Quick learner with adaptability to fast-paced environment