Job Description
We're seeking a dynamic Part-Time Customer Service Specialist to join our rapidly growing team immediately! Coastal Connect Solutions is a premier customer experience firm serving Fortune 500 clients across Virginia Beach. This urgent opening requires someone who can start within 48 hours and deliver exceptional service in a fast-paced environment.
Enjoy competitive pay, flexible scheduling (evenings/weekends), and a supportive team environment. If you're passionate about helping others and thrive in high-energy settings, apply now!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction rating through empathy-driven communication
- Process returns and exchanges per company policies
- Participate in bi-weekly training sessions for service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Reliable transportation for on-site shifts (if required)
- Available to work 20-25 hours weekly (evenings/weekends)
- Must pass background check and drug screening