Job Description
Join our dynamic team at Capital Connect Solutions immediately! We're urgently seeking motivated Part-Time Customer Specialists to deliver exceptional service in the heart of Washington DC. Enjoy competitive pay, flexible scheduling, and the opportunity to grow with a forward-thinking organization. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and technical issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to stay updated on products
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities with attention to detail
- Availability to work 20-30 hours/week including weekends
- Authorized to work in the United States