Job Description
Immediate opening for energetic Part-Time Customer Service Specialists in Austin! Join our dynamic team at Austin Connect Solutions and deliver exceptional experiences to our growing client base. This urgent opportunity offers flexible hours and competitive pay in the heart of Texas' tech hub. Perfect for students, career-changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Handle 30-40 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with support teams to escalate complex issues
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal communication and active listening skills
- Ability to work 20-25 hours/week (evenings/weekend availability a plus)
- Type 40+ WPM with strong attention to detail
- Austin-based with reliable transportation