Job Description
Immediate opening for motivated individuals! Denver Tech Solutions is urgently seeking a Part-Time Customer Service Specialist to join our dynamic team. This role offers flexible scheduling, competitive pay, and the opportunity to work with innovative technology in Denver's thriving business district. Perfect for students or professionals seeking supplemental income with growth potential. Apply now and become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for our SaaS platform
- Document customer interactions and maintain accurate records in CRM system
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and multitasking abilities
- Positive attitude and commitment to customer excellence