Job Description
Golden State Innovations is seeking a driven Entry Level Customer Support Specialist to join our growing team in Sacramento. We are looking for enthusiastic individuals who are ready to start a rewarding career in client relations and technical support.
Our Commitment to You
We believe in promoting from within and providing the tools necessary for success. Whether you are fresh out of school or looking to pivot your career, this role offers a supportive environment to learn, grow, and excel.
What You Will Do
- Interact with customers to provide information in response to inquiries regarding products and services.
- Address customer complaints, issues, and requests with empathy and efficiency.
- Perform troubleshooting steps for basic technical issues and escalate complex problems to senior staff.
- Log all customer interactions into the CRM system accurately.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient demeanor.
- Basic computer skills and familiarity with navigating web browsers.
- Reliable internet connection and a quiet workspace (remote/hybrid options available).
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat.
- Resolve customer issues while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High School Diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to learn new software and technologies quickly.