Job Description
Are you ready to launch your career? Wichita Tech Solutions is hiring immediately!
We are seeking driven, entry-level individuals to join our dynamic customer support team. If you are looking for a role that offers stability, growth, and a supportive environment, this is the perfect opportunity for you. No prior experience is required; we provide comprehensive training to get you up to speed.
Join a company that values its employees and invests in their future. Apply today and take the first step towards a rewarding career in Wichita, KS.
Responsibilities
- Interact with a diverse range of customers via phone, email, and live chat to resolve inquiries and provide top-tier support.
- Process customer orders, returns, and exchanges accurately and efficiently using our internal systems.
- Document all customer interactions and feedback in the CRM database to maintain detailed records.
- Identify customer needs and suggest appropriate products or services to enhance satisfaction.
- Collaborate with the sales and technical teams to troubleshoot complex issues.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED equivalent.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and a keen attention to detail.
- Reliable internet connection (for remote roles) or ability to commute to our Wichita office.
- Enthusiastic attitude with a strong willingness to learn.