Job Description
Immediate Hiring Opportunity in Dallas! Join our dynamic team as a Part-Time Customer Service Specialist and make a real impact. We're seeking motivated individuals to deliver exceptional support while enjoying flexible scheduling. Perfect for students, professionals, or anyone seeking supplemental income. Apply today and start earning this week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, product issues, and service disruptions efficiently
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing product knowledge training sessions
Qualifications
- Minimum 6 months customer service experience in high-contact environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask in fast-paced setting with minimal supervision
- Reliable transportation to downtown Dallas office (no remote options)
- Flexible availability including evenings and weekends (15-25 hrs/week)