Job Description
Chicago Connect Services is urgently seeking a dynamic Part-Time Customer Service Specialist to join our vibrant team. This is an immediate opportunity to deliver exceptional client experiences while working in a fast-paced, supportive environment. If you're passionate about problem-solving and thrive in collaborative settings, we want to hear from you!
Why Join Us?
- Flexible scheduling with evening/weekend availability
- Competitive hourly pay plus performance incentives
- Comprehensive training and career growth opportunities
- Modern downtown Chicago location with easy transit access
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical and sales teams to resolve complex cases
- Identify upsell opportunities and promote company services
- Maintain detailed knowledge of product offerings and policies
- Meet/exceed monthly customer satisfaction and resolution targets
Qualifications
- 1+ years of customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in high-pressure situations
- Available for 20-25 hours/week (evenings/weekends required)
- High school diploma or equivalent; college preferred