Job Description
Join our dynamic team at Nexus Solutions Group for an immediate part-time opportunity in Raleigh! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences while supporting our growing tech client base. This urgent opening offers flexible scheduling and competitive compensation for the right candidate.
What You'll Gain:
- Competitive hourly rate ($18-$22)
- Flexible 20-25 hour weekly schedule
- Comprehensive paid training
- Immediate start date
- Opportunity for permanent conversion
If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning service team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction metrics
- Participate in ongoing training programs
- Support weekend/evening shifts as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Available for flexible scheduling including weekends
- Basic technical troubleshooting knowledge