Job Description
We're urgently hiring a dynamic Part-Time Customer Service Specialist to join our award-winning team in Columbus! This is your chance to make an immediate impact while enjoying flexible hours in a fast-paced tech environment. If you're passionate about problem-solving and excel in client-facing roles, apply today and start your career journey with us!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Update CRM systems with detailed interaction records
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and meet performance targets
- Train on new product launches quarterly
- Maintain 95%+ customer satisfaction score
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Available to work evenings/weekends (20-30 hrs/week)
- Associate degree or equivalent technical certification
- Experience in SaaS or tech industry preferred