Job Description
Frontier Solutions Group is urgently hiring motivated Part-Time Customer Service Specialists in Colorado Springs! Join our dynamic team and deliver exceptional client experiences while supporting cutting-edge tech solutions. This flexible role offers immediate start with competitive pay and growth opportunities. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues for enterprise clients using CRM systems
- Document cases accurately in Salesforce and escalate complex matters
- Collaborate with Tier-2 engineers for seamless issue resolution
- Contribute to knowledge base articles and process improvements
- Maintain 20+ daily case resolution targets
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional communication skills with professional phone etiquette
- Ability to work flexible shifts including evenings/weekends
- Valid Colorado driver's license for occasional client visits
- Must pass background check and drug screening