Job Description
Join our dynamic team at Chicago Connect Staffing for an immediate part-time opportunity! We're seeking a highly motivated Customer Service Specialist to deliver exceptional client experiences in our downtown Chicago office. This urgent opening offers flexible scheduling (20-25 hours/week) with competitive compensation and growth potential. Ideal candidates thrive in fast-paced environments and possess strong communication skills.
Why Apply?
• Immediate start
• Competitive hourly rate
• Modern downtown location
• Flexible weekday hours
• Opportunity for permanent placement
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency following company protocols
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and report trends to improve customer experience
- Adhere to strict confidentiality and data security standards
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Availability for flexible weekday shifts (including evenings)