Job Description
Immediate opening for dynamic Part-Time Customer Service Specialist in Phoenix! Join our award-winning team delivering exceptional client experiences in a fast-paced tech environment. This urgent hire offers competitive pay, flexible scheduling (evenings/weekends), and rapid onboarding. Perfect for students or professionals seeking supplemental income with growth potential. Apply today to start within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting protocols and CRM tools
- Process orders, returns, and account modifications with precision
- Collaborate with tech team to escalate complex issues
- Maintain detailed customer interaction records
- Meet/exceed performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in tech/retail
- Proficient in CRM software (Salesforce preferred)
- Exceptional communication & problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Strong typing skills (40+ WPM)
- Phoenix-based with reliable transportation