Job Description
Join our dynamic team at DenverTech Solutions as we rapidly expand our customer support operations! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment while maintaining work-life balance. Immediate start dates available!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with tech teams to escalate complex cases
- Maintain 95% customer satisfaction rating
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- 6+ months customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional problem-solving abilities
- Available 20-30 hours/week (flexible scheduling)
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to thrive in fast-paced environments
- Basic technical troubleshooting knowledge