Job Description
Immediate Opening in Dallas! NexGen Solutions Inc. is urgently hiring passionate Part-Time Customer Service Specialists to join our award-winning team. This high-impact role offers flexible scheduling (20-25 hrs/week) with competitive pay and rapid advancement opportunities. Perfect for students, career-changers, or experienced professionals seeking dynamic work in Dallas's thriving business district.
Why You'll Love Working With Us:
- Competitive hourly rate + performance bonuses
- Modern downtown Dallas office with free parking
- Comprehensive training program
- Health benefits available for part-time employees
- Collaborative, fast-paced environment
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries and service issues within SLA
- Document cases accurately in CRM system
- Collaborate with technical team for complex escalations
- Identify upsell opportunities and drive revenue growth
- Maintain 95%+ customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience required
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts