Job Description
Join our dynamic team at Apex Solutions Group in Columbus, OH! We're urgently hiring passionate individuals for our part-time Customer Service Specialist role. This is your chance to make an immediate impact while enjoying competitive compensation and flexible scheduling. Perfect for students, career changers, or anyone seeking supplemental income. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems within SLA targets
- Collaborate with cross-functional teams to escalate complex cases and drive solutions
- Maintain detailed customer interaction records in Salesforce with 99% accuracy
- Contribute to process improvement initiatives to enhance customer satisfaction metrics
- Participate in bi-weekly training sessions to master new product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in fast-paced environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with clear phone etiquette
- Ability to multitask and manage competing priorities during peak hours
- Flexible availability including evenings and weekends (15-25 hours/week)
- Strong problem-solving skills with positive conflict resolution approach