Job Description
Join Atlanta's fastest-growing customer experience team! We're urgently seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our diverse client base. This flexible role offers competitive pay, remote options, and immediate start dates. Perfect for students, career changers, or professionals seeking supplemental income. No nights or weekends required!
Why Atlanta Connect Solutions? We pride ourselves on fostering a dynamic, inclusive environment where your voice matters. Our commitment to work-life balance and professional development sets us apart in Atlanta's competitive job market.
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to enhance service delivery
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone settings
- Reliable internet connection for remote work
- Flexible availability during weekday business hours