Job Description
Join our dynamic team at Apex Retail Solutions as we urgently seek a Part-Time Customer Service Specialist to elevate our client experience in Charlotte, NC. This is an immediate opportunity to make an impact while enjoying a flexible schedule. We offer competitive compensation, comprehensive training, and a supportive work environment focused on growth and recognition.
As a key member of our service team, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. If you thrive in fast-paced settings and have a passion for exceptional service, this role is your chance to shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve product and service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately while maintaining high customer satisfaction
- Collaborate with sales and support teams to deliver seamless customer experiences
- Document all interactions and update customer records in real-time
- Identify upsell opportunities and promote new initiatives during customer interactions
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or retail experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and organizational abilities
- Must pass background check and drug screening
- Valid North Carolina driver's license if field visits required