Job Description
Join our dynamic team at Apex Retail Solutions! We're urgently hiring a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in the Charlotte metropolitan area. This role offers flexible scheduling (evenings/weekends) and immediate start date for the right candidate. Enjoy a collaborative environment with performance-based bonuses and opportunities for advancement.
Our ideal candidate thrives in fast-paced settings and possesses strong problem-solving skills. You'll be the first point of contact for our valued customers, ensuring seamless resolution of inquiries while representing our brand with professionalism. Training provided – no prior retail experience required!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders and maintain accurate transaction records
- Collaborate with sales team to upsell relevant solutions
- Update CRM database with customer interaction details
- Contribute to weekly performance improvement initiatives
- Adhere strictly to company privacy and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of retail POS systems
- Positive attitude with conflict resolution aptitude
- Reliable transportation for on-site shifts