Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Boston! Join our innovative team at Boston Connect Solutions and deliver exceptional client experiences while working flexible hours. This urgent role requires immediate availability and offers competitive compensation with growth potential.
Perfect for students, career-changers, or professionals seeking flexible work arrangements. Enjoy our modern downtown office and collaborate with a passionate team committed to excellence.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Available to start within 1-2 weeks