Job Description
Immediate Opening for Dynamic Customer Service Professional!
Pacific Coast Solutions is urgently hiring a part-time Customer Service Representative to join our vibrant Long Beach team. This role requires exceptional communication skills and a passion for delivering outstanding customer experiences. Work in a fast-paced environment with flexible scheduling options.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Process orders and update customer records in CRM systems
- Collaborate with team members to resolve complex escalations
- Maintain detailed documentation of all customer interactions
- Contribute to continuous improvement of service protocols
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (flexible shifts)
- High school diploma or equivalent required