Job Description
Join our dynamic team at NexCare Solutions! We're urgently seeking a passionate Part-Time Customer Service Representative to deliver exceptional support to our growing client base. This flexible role offers competitive pay and immediate start for the right candidate. Be part of a company that values your growth and work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support team on complex cases
- Meet performance metrics for response times
- Process transactions and account updates
- Identify upsell opportunities for clients
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude under pressure
- Reliable transportation to downtown office