Job Description
Join our dynamic Oklahoma City team immediately! Metro Retail Solutions is urgently seeking energetic Part-Time Customer Service Representatives to deliver exceptional client experiences. This high-impact role offers flexible scheduling while building valuable retail expertise in a fast-paced environment. Perfect for students or professionals seeking supplemental income with growth potential.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Process transactions with 99% accuracy using POS systems
- Resolve product/service escalations within SLA timelines
- Update CRM records and maintain customer database integrity
- Collaborate with inventory team on stock availability
- Train on new product launches monthly
- Support seasonal peak hours (evenings/weekends)
Qualifications
- High school diploma or equivalent (students welcome)
- 6 months customer service experience preferred
- Proficiency with Microsoft Office Suite
- Ability to work 20-30 hours/week with flexible availability
- Strong problem-solving and conflict resolution skills
- Basic math aptitude for transaction processing
- Positive attitude with resilience under pressure
- Must pass background check and drug screening