Job Description
Immediate opening for a dynamic Part-Time Customer Service Representative in Boston's Financial District! Join our award-winning retail team and deliver exceptional experiences to luxury clients. This urgent position offers flexible scheduling and growth opportunities. Perfect for students or professionals seeking supplemental income in a vibrant downtown environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism
- Process transactions using POS systems while maintaining accuracy
- Resolve customer complaints with empathy and solution-oriented mindset
- Collaborate with sales team to drive customer loyalty and repeat business
- Assist with inventory management and store merchandising duties
- Maintain clean, organized sales floor and checkout areas
- Participate in weekend and holiday shifts as required
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Proficient with POS systems (e.g., Square, Shopify)
- High school diploma or equivalent required
- Spanish fluency is highly preferred
- Available for flexible shifts including evenings/weekends
- Reliable transportation to downtown Boston location