Job Description
Are you ready to start a new career immediately?
We are currently seeking a Urgent IT Support Specialist to join our dynamic team in Fort Worth, TX. If you have a knack for technology and a passion for helping others, we want to hear from you today. This is a direct hire opportunity with a competitive salary and benefits package.
Why Apply?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: $18 - $22 per hour based on experience.
- Modern Environment: Work with cutting-edge technology in a supportive culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and track help desk tickets using ServiceNow or similar ticketing systems.
- Perform regular system maintenance, software updates, and security patching.
- Assist in the deployment and configuration of new workstations and peripherals.
- Communicate complex technical concepts to non-technical users in a clear, professional manner.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- 1-3 years of professional IT support or help desk experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting techniques.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.