Job Description
We're urgently hiring an IT Support Specialist to join our dynamic team in Albuquerque! This is a rare opportunity to make an immediate impact in a fast-growing tech environment. If you're passionate about solving complex technical challenges and delivering exceptional user support, apply now and start your career with us today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS environments across 100+ endpoints
- Diagnose and resolve network connectivity issues using Cisco/Juniper tools
- Implement cybersecurity protocols and monitor threat detection systems
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Manage Active Directory and cloud infrastructure (Azure/O365)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server administration and network troubleshooting
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with helpdesk ticketing systems (ServiceNow/BMC)
- Excellent communication and customer service skills
- Ability to work under pressure with competing priorities