Job Description
URGENT HIRING ALERT! Are you looking for a stable job in Fresno, CA that offers weekly pay and immediate start dates? We are currently seeking a highly motivated Technical Support Specialist to join our growing team.
At Fresno Tech Solutions, we prioritize our employees' financial stability and work-life balance. If you have a knack for technology and customer service, we want to hear from you today.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Resolve customer inquiries via phone, email, and chat with a focus on rapid response times.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical issues effectively.
- Conduct routine system checks to ensure optimal performance for all clients.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to pass a background check and drug screen.
- Previous experience in customer service or IT support is a plus but not mandatory.