Job Description
Are you looking for a career in technology with immediate opportunities? TechFlow Solutions is currently hiring Entry Level Technical Support Associates in Baltimore, MD. We are a fast-growing company dedicated to providing top-tier IT solutions to our clients.
We are seeking motivated individuals who are eager to learn and grow. No prior technical experience is required—we provide comprehensive paid training to get you up to speed. Join our team and start building a future in the tech industry.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive paid training program.
- Career advancement opportunities within the company.
- Modern office environment in the heart of Baltimore.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot and resolve hardware and software issues efficiently.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with the senior technical team to escalate and solve complex problems.
- Maintain a high level of customer satisfaction and professionalism.
- Stay updated on the latest technology trends and internal processes.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work well in a team and independently.
- Problem-solving mindset and attention to detail.
- Reliable internet connection and computer access for remote training.