Job Description
Launch your tech career immediately in Columbus! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to transform your passion into expertise.
Join a forward-thinking company where innovation meets opportunity. As an IT Support Specialist, you'll be the frontline hero ensuring seamless technology experiences for our clients. Our collaborative culture fosters growth, and we're committed to nurturing your talent from day one.
Why TechSolutions? Immediate start date, competitive compensation, and a clear path to career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document cases thoroughly in our ticketing system with clear resolution steps
- Collaborate with senior engineers to escalate complex technical challenges
- Assist with onboarding new employees and equipment setups
- Participate in ongoing training to master emerging technologies
- Maintain inventory of IT assets and assist with procurement processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Excellent problem-solving abilities and customer service mindset
- Strong written and verbal communication skills
- Ability to work independently and in fast-paced environments
- Valid driver's license (for occasional equipment transport)
- Eagerness to learn and pursue industry certifications (CompTIA A+)