Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Global Solutions Inc. in sunny Tampa, FL! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers. This is a rare opportunity to gain industry exposure in a supportive environment with immediate availability. Enjoy competitive pay, comprehensive training, and a pathway to growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using internal systems
- Document interactions accurately in CRM software and maintain case logs
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years customer service or support experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal communication and active listening abilities
- Ability to multitask in a fast-paced digital environment
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening