Job Description
Join our award-winning team at Coastal Solutions Group and launch your career in customer excellence! We're seeking motivated entry-level professionals to deliver exceptional support to our growing client base in the Virginia Beach area. This is your opportunity to gain hands-on experience in a dynamic environment with immediate training and advancement opportunities.
Our comprehensive onboarding program ensures you develop industry-leading communication skills, technical proficiency, and problem-solving abilities. Enjoy competitive compensation, flexible scheduling options, and a supportive culture that values growth and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college coursework preferred)
- 0-2 years of customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and web-based applications
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Virginia Beach office
- Must pass background check and drug screening