Job Description
We are currently facing an urgent need for dedicated Customer Support Specialists to join our growing team in Philadelphia, PA. This is a fantastic opportunity for individuals seeking a stable career with the added flexibility of a weekend shift schedule.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We offer a competitive benefits package, including health insurance, paid time off, and career growth opportunities. Do not miss this chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat with a focus on resolution and empathy.
- Diagnose and troubleshoot technical issues for our software clients, providing clear step-by-step guidance.
- Document all customer interactions and issue resolutions accurately within our CRM database.
- Collaborate with the team to maintain high service levels (KPIs) during peak weekend hours.
- Identify and escalate complex issues to senior management to ensure continuous improvement.
- Assist in onboarding new team members and sharing best practices for weekend operations.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency in using computers and navigating web-based applications.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Previous experience in customer service or technical support is a plus but not mandatory.