Job Description
Are you looking for a job that starts ASAP?
We are hiring immediately for a Technical Support Specialist to join our dynamic team in Tampa, FL. If you are tech-savvy, customer-focused, and ready to hit the ground running, this is the opportunity for you. We are expanding rapidly and need talented individuals to help us scale.
Why Apply?
- Immediate Start: Background checks can be processed remotely for immediate placement.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear career progression paths into Senior Tech and Management roles.
- Modern Environment: Work with the latest technology and a collaborative team culture.
Don't wait—submit your application today and secure your future with Tampa Tech Solutions.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate records of customer interactions and issues in the ticketing system.
- Escalate complex technical problems to Tier 2 support specialists when necessary.
- Assist with software installations, updates, and basic hardware configuration.
- Communicate technical solutions clearly to non-technical users in a friendly manner.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Minimum of 1 year of experience in a technical support or help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.